Every once in a while, we often times buy a product that doesn’t work or comes short to what was promised it can do. If this happens to you, do you know what you should do? What actions can you take if you get defective products? As a consumer you have every right to proper compensation if or when you get a defective product. But first, you should evaluate the situation and decide how to proceed.
First, what is wrong with the product? Does it not do what it was advertised that it’s supposed to do? Is the problem with just a part or component of the product? For example, the television set works as it shows images on the screen but you can’t transfer the channel or adjust the volume. Or is the problem only physical? Are there scratches? Is it bigger than advertised? Does the aesthetic come short to what was advertised?
After evaluating the problem, what can you do? Take action immediately. If the product you purchased does not perform as it was advertised from the very beginning, then you can reject the item and return it to the store where you bought it and get a refund. Here’s more info on what you can do when you suffer from a defective product.
On the other hand, it may take some time for some products to show their defects. In this case, having a warranty come with the product is very beneficial for you. This will help you make a better case if you want to return the product for a replacement or repair without additional charges. However, you have to make sure first that you did not cause the defect.
In some cases though, defective products can result to lawsuit to some manufacturers especially if the product defect caused bodily harm, injury or lifetime damage to the consumer. Under product liability, the manufacturers are required to make compensation for the harm they caused. Product liability claims can be under these 3 major types:
- Manufacturing Defect – This is when the defect of the product was made during the course of the manufacturing. Meaning, it could be that the materials used are substandard and/or the workmanship is faulty.
- Design Defect – This is when the design is defective or ineffective. Even if the manufacturing is done under the standard process, if the design itself is useless, or does not satisfy what was advertised, or the expectations, then it is defective.
- Failure to warn – This is when the manufacturer fails to warn the consumer of the inherent dangers that the product has. For example, a shampoo caused you to shed large amounts of your hair because the manufacturer did not warn you that you cannot use the product more than thrice a day.
The government is helping in making sure that defective products does not get to the shelves of the stores by imposing laws and regulatory agencies for different products. To be sure that you won’t have to deal with defective products, it is advised to always check the product before buying it. Check the labels and make sure that they have passed government regulations since most brands always put it in the packaging itself.